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Pure Property Agents Sydney - Property Management Services

Marketing Procedures

 

Internet

Pure Property Agents can offer all clients a broad range of advertising to ensure the widest possible exposure and opportunity to obtain quality tenants for your investment property.

 

Our current targeted marketing activities include a dedicated website pureprop.com.au, along with listing your rental property on domain.com.au, realestate.com.au rent.com.au, rentfind.com.au and homehound.com.au websites. Properties are marketed with digital images and a detailed property description.

 

Database

Every tenant enquiry received during a marketing campaign is recorded on our perspective tenant database, these names are then cross-referenced with upcoming or available properties with the matching perspective tenants contacted and arrangements made to inspect the relevant properties. This practise contributes to our properties having low vacancy rates.  

 

Relocation Agents

We are constantly in communications with local & interstate relocation agencies assisting in fulfilling their accommodation needs for executives and key personnel. As a result many of our tenants are of an executive level and the rent is paid by the company, which means the rent is paid on time and arrears are kept to a minimum.

 

Tenant Selection

The importance of tenant selection cannot be overstated and we take great care in matching the best tenant with the right property. We qualify tenants by ensuring stability in both their employment and rental history, along with the financial ability to pay the rent as it falls due. All prospective tenants are required to complete a comprehensive application form, accompanied by 100 points of identification enabling our office to process the application and confirm the following:

 

* Current & past rental history confirmed with previous landlords and/or property management real estate agency.
* Employment history and personal references.
* Screening through tenancy default databases such as TRA & TICA.
* Final approval for any application is made by the Landlord. Once we have verified the applicant we will contact you with a recomendation for the application and for the final approval.

 

Property Inspections

Original condition report

Prior to the first tenant moving into the property, our property managers will obtain digital images of various locations within your rental property these images are stored in the properties file and used for future reference.

 

Ingoing \ Outgoing tenant report

At the beginning of every tenancy a detailed, room by room written condition report will be completed so both the landlord and the tenant are aware of the condition of the investment property when the agreement commenced. At the completion of the agreement another inspection will be completed and the results cross-referended with the initial inspection for any changes.

Periodic inspections
Pure Property Agents complete up to 4 periodic inspections per rented property each year. After the inspection our landlords are sent a full report indicating the cleanliness of the property, market rental value, any lease negotiations or issues that may arise for the inspections. All inspection reports are maintained on our property management system database and are saved against each investment property for future reference if needed. 

 

Landlords are most welcome to attend any inspection, however if it is not convenient for a Landlord to attend an inspection we will forward photos from the inspection for your reference.

 

Managing Rental Payments

We make it easy for tenants to pay their rent on time by providing various options for payment including:

 

* Direct Debit
* DEFT online payments via EFT, direct debit or credit card
* Payment via cash, cheque or credit card at any Australia Post outlet.

 

Our dedicated property management software monitors all rental payments & sends automated SMS and Email alerts to the tenants in arrears. Our arrears process is as follows:

 

* 3 days overdue - notice sent via mail, email or SMS.

 

* 5 days – reminder notice to tenants via phone, mail, email or SMS.

 

* 10 days overdue - formal notification that Notice to Vacate will be issued. Owners are consulted to approve the final step before going ahead.

 

* 14 days - A Termination Notice is issued and close to the expiry date we seek instructions from the Landlord.

 

* Application is made to the Consumer, Trader & Tenancy Tribunal for a hearing to terminate the tenancy and award outstanding arrears to the owner.

 

We will represent the property Owner at all Consumer, Trader & Tenancy Tribunal hearings, whether it be for arrears, or for breaches of the Tenancy Agreement. Although we represent the landlord, we only act according to the instructions given to us by the landlord. We will consult you at each step to ensure you are kept up to date with the progress of the situation.

 

 

 

 

Property Repairs, Maintenance & Improvements

Non-urgent repair requests are required to be in writing and subject the repair authorisation limit which is provided to the property manager by the landlord. Approval is sort from the property owner prior to proceeding with the repair which is organised through on of our regular tradesmen.

 

All of our tradespeople are qualified, licensed and insured with regular compliance audits completed. Tenants are advised that urgent repairs are to be reported to us immediately for prompt attention. In the case of after-hours emergency callouts, our tenancy documents refer the tenant to contact the relevant professional tradesmen usually our plumber or electrician. 

 

Our tradesmen have be instructed to advise all tenants that only in emergencies do they attend after hours minimising any additional charges incurred for after hours call out for non-emergency repairs. In difficult situations the tradesmen have been instructed to contact the relevant property manager from Pure Property to get further clarification and/or authorisation 24 hours a day.

 

Pure Property understands that keeping up to date with maintenance issues is essential and this can only be done with the right systems in place. We place special emphasis on our asset management software that can not only record ad hoc maintenance orders but identify any regular maintenance required, this could help prolong the life of air conditioners, appliances, carpet condition and warranty service records.

 

 

 

 

Payments to Owners

Pure Property Agents conducts rental disbursements on a daily basis with the transfer of funds completed by electronic funds transfer directly into your account. A detailed statement of account will also be forwarded to you via mail and/or email. The property management department can arrange payment of all your outgoings e.g. council, water, insurance and strata levies. This will help streamline your financial accounting records for taxation and financial purposes.

 

Additionally we offer our Landlords access to our Online Agent facility. Similar to online banking, Landlords are able to view their monthly statements & tenants details at any time. Any outgoings paid on your behalf will be attached to your statement and mailed to you to assist in your record keeping. At the end of each financial year we will send you a detailed summary of the past 12 months income and expenditure. Additionally this report will be available for you to download via Agent Online.

 

 

 

New Developments

You may already be dealing with a real estate agent, however the leasing & ongoing property management of a new development is very different from the property management of any existing house or unit. Project leasing of a new development is a specialised area and needs to be treated as such.

 

Often the property is let by a real estate agent who is not familiar with the project or with the developer. By establishing one agent who knows the project as intimately as we do, it will ensure your renal property realizes its full potential.

 

 

 

 

We will liaise with the developer and the incoming tenants arranging:-

 

* Tenant compliance with the defect liability period

* Co-ordinating move in times

* Connection of utilities

* Tenant adherence with Strata By-laws

 

 
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