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Rental Guide For Tenants

Tenancy Application

All prospective tenants will need to complete a Tenancy Application Form.


Listed below are a number of items that must accompany your application:


1. Copies of identification to the value of 100 points with your application. For example, a Drivers Licence or Passport,

    Bank Statement and a utilities bill addressed to you at your current address.

2. A rental ledger from your current and previous landlord.

3. Contact details for your current landlord and employer.

4. References.

5. Emergency contact details.

In most cases your application will be processed within 24 hours. Incomplete applications will not be processed until the required documents are provided and may result in other applications being approved first.

Once approved, we will be in contact to arrange the signing of the Tenancy Agreement and payment of the bond and rent in advance.



Processing the Application

At Pure Property we look for tenants that will fulfil the following criteria:


2. A good rental history.

3. Had their bond refunded in full from previous tenancies.

4. Maintain the property in good order.


We will review your application in confidence; however we are required to confirm the details you provide with your employer and landlord/ property manager/ real estate agent. We will also contact any personal references provided. Once we have processed your application for tenancy we will contact the owner of the investment property for approval and advise you accordingly.



Entry Costs

In addition to the rent in advance and rental bond, connection charges for utilities such as electricity, gas, telephone, internet and pay TV are the responsibility of the tenant.



Rental Bond

What is a Bond?

 A bond rental property is money that a landlord asks tenants to pay prior to moving into the investment property. This is held to cover, but is not restricted to; any cleaning and damage to the rental property, unpaid rent, removal of abandoned furniture or garden maintenance.


How much Bond will I need to pay?

 You will need to pay the equivalent of four (4) weeks rent as a bond. You will be advised of the amount required prior to signing the Tenancy Agreement. The bond is to be paid with the initial rent in advance.


Where is my bond held?

 The bond for Sydney rental properties is held with The Office of Fair Trading under both the tenant(s) and landlords name, and can only be refunded by approval of all parties or by an order by the CTTT.

A bond receipt will be mailed to the address of the tenancy confirming lodgement, amount paid and a bond reference number. Please ensure this receipt is stored safely with your tenancy documents.

A bond refund cannot be applied for until all keys have been returned to Pure Property Agents and a final inspection has been carried out by the property management department.


How can I get my bond refunded?

 The bond will be refunded to you only once a final inspection has been conducted by the property manager and subject to the following:


  1. All keys, swipes and opening devices are returned.
  2. All outstanding rent and charges such as water usage are paid.
  3. If no cleaning is required to the property.
  4. No rubbish, personal items or furniture requiring removal.
  5. Any failure to comply with any obligation of your Tenancy Agreement and the landlord suffers a loss as a result.
  6. Any amounts owed that are greater than the bond, may result in further orders being made to pay the extra amount.
  7. A bond refund form can then be completed and funds direct deposited into your account, generally within 48 hours.




Tenants are required to pay 2 weeks rent in advance from the first day of the tenancy. It is a condition of a tenancy agreement that all rental payments are made in advance. We recommend using the payment system DEFT which enables a simple "set and forget" direct debit payment method. Deft - www.deft.com.au is a secure online portal operated by Macquarie Bank.


This payment method ensures your rent will automatically be deducted from a nominated account and paid on time and in advance. As a tenant, it is important that rental payments are made correctly and on time as this will be used as a reference when trying to rent in the future.


Payments are also able to be made via cheque, EFT, credit card (some charges apply) or personally at our office. We enforce a strict policy on rental arrears and should you fail to meet your requirement to pay the rent on time, we will have no alternative but to terminate the tenancy after 14 days in rental arrears. Continual rent arrears are a breach of your Tenancy Agreement and will result in termination of the tenancy.


Please contact your property manager or our office immediately should you be experiencing financial problems to arrange alternative payments.




As a guide each person named on the tenancy agreement will be given a full set of keys, access swipes or any opening devices at the commencement of the tenancy. Any additional sets will be at the expense of the tenant.

Your tenancy does not terminate until the keys (including any copies you made) are returned to the property management department at Pure Property. You will be responsible for paying rent until all keys are returned.



Moving into your new rental property

Some Owners Corporation By-laws require notice prior to moving in to the building, or booking of lifts and loading docks. Please discuss these requirements with your property manager prior to moving in.
To try and remove some of the stress involved in moving into your new home please find the following helpful ideas to assist in making this transaction as smooth as possible:


Mail Redirection - Redirect mail from your previous address at this link. Australia Post


Utilities - Get Connect Now to organise your electricity, water and gas connection for FREE.

Public Transport - Transport Links.

Contents Insurance
It is important to note that the landlord's insurance on the property does not cover your personal belongings. We strongly recommend that you take out contents insurance for your personal belongings.

Residential Premises Condition Report
Prior to moving into the rental property it is important to begin to complete your condition report. This report must be completed and return to your property manager within 7 days. Please ensure you keep a record of this report with your tenancy documents.

Paying Your Rent
It is a condition of your tenancy that all rental payments are paid in advance. Take the time to arrange a simple set & forget way of paying the rent by direct debit. This ensures that, subject to funds being available; your rent will be automatically deducted from your account or credit card, paid on time and in advance. Our property management systems automatically sync with the direct debit system ensuring an accurate and good future rental history.





This allows Pure Property to account to the landlord on the condition and cleanliness of their investment property. It also allows you to advise the property manager of any maintenance, repairs or improvements you may feel are required. As stated above please complete and return the initial condition report within 7 days of commencement of the tenancy. We will refer to your copy of the condition report at the outgoing inspection. Periodic inspections will be conducted 3 months after commencement of the tenancy and every 3-6 months thereafter. We will provide you with sufficient notice prior to these inspections. Final inspections will be conducted once all keys have been returned and the rental property is vacant.



Maintenance and Repairs

All requests for repairs and maintenance will be attended to promptly, however we do require all requests to be made in writing.

In some instances will are required to seek the landlord’s approval prior to proceeding with quotes.

For all urgent repairs please contact our office to report the issue and follow up in writing via our online repair request.

Urgent repairs are defined as follows:


  • 1. burst water service
  • 2. blocked or broken lavatory system
  • 3. serious roof leak
  • 4. gas leak
  • 5. dangerous electrical fault
  • 6. flooding or serious flood damage
  • 7. serious storm or fire damage
  • 8. failure or breakdown of the gas, electricity or water supply to the premises
  • 9. failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering
  • 10. any fault or damage that causes the premises to be unsafe or not secure.

You must not attach any fixture or make any renovation, alteration or addition to the rented premises without written permission from the landlord or property manager. This includes picture hooks, painting or removal of existing landscaping.



Ending Your Tenancy

Termination of the Tenancy Agreement

If you intend to vacate at the end of your tenancy agreement you are required to give 21 days written notice if your Tenancy

Agreement has expired; or 14 days prior to the expiry of your agreement.

You are obliged to continue paying your rent until the end of the tenancy and not use any part of the Rental Bond for the final payment. Rent will be charged until keys are return to our office. It is your responsibility to leave the rented premises as near as possible in the same condition, fair wear and tear excepted, as set out in the original condition report. To assist you with this we have listed a few companies to help you with cleaning, removal

Mail Redirection - Redirect mail from your previous address at this link. Australia Post .

Utilities - get Connect Now to organise your electricity, water and gas connection for FREE.

Cleaner - Please contact the property management department for a cleaners details.



Final Inspection

Final inspections are conducted at the end of the lease term or upon vacating the rental property. The final inspection report is closely checked with the condition report completed at the initial inspection to ensure that there has been no damage (beyond normal wear and tear) and that no fixtures have been removed (e.g. light fittings).


If you need to break the lease you need to notify your property manager immediately. You will be responsible for and must pay the rent until the property is relet to a suitable tenant. You will also be responsible for paying re-letting costs, advertising and associated re-letting charges.

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